Replacement Vehicles
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Our replacement vehicle service explained
Being left without the use of a motor vehicle after an accident is both frustrating and inconvenient, especially if the accident wasn’t your fault.
You need to be mobile again as quickly as possible and our accident management experts understand this. We help drivers in similar situations to yours every day.
As soon as we receive your call, our replacement vehicle experts will:
- Arrange for your vehicle to be repaired at a manufacturer approved repair shop
- Ensure your vehicle is collected or towed if it can’t be driven
- Monitor the repair of your own vehicle so you’re driving it again as quickly as possible
- Organise a like- for- like replacement vehicle
All you need to do is provide us with the details we need to get things moving. We do the rest as you shouldn’t have to. If you need to arrange a replacement vehicle, speak to one of our replacement vehicle professionals now on 1800 317 413

No excess to pay and protect your no claims discount/no claims bonus
If the accident wasn’t your fault, we’ll claim your vehicle repair costs and the hire charges for your like- for- like vehicle from the insurer of the driver at fault.
You could claim on your own insurance policy but you might have to pay the excess upfront and wait to reclaim it. You could also lose your non-claims discount and have to claim this back too. Both of these can take time. If you’ve been in an accident and need your vehicle repairing now, please call our expert team free on 1800 317 413
